Breaking Banks: Jon Rosner

Jon Rosner

Manager Digital Product Development, American Express

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Innovative, results oriented, Product executive with 10+ years of proven global leadership success. Strategic problem solver with deep focus on creating seamless customer experiences and using data / insights to unlock shareholder value and improve metrics by orders of magnitude. Proven ability to improve customer engagement using modern (Agile / Lean) product development mindset and processes. General Manager with expertise in digital Product Development and Product Management coupled with functional experience in Business Development, Finance, Strategy and Marketing. Empathetic leader with ability to attract, motivate and cultivate diverse talent. Earned degrees with honors from The Wharton School & Stern School of Business. Created new reloadable prepaid business for American Express and evolved product line to become a digital banking alternative for the underserved. Partnered with Walmart to create Bluebird, an award-winning mobile banking product. Acquired millions of customers, 90% new to American Express, 55% under the age of 35 and 45% female. Specialties: customer experience, product development, product management, P&L management, Agile & Waterfall, general management, digital, mobile and web design (UI/UX), data, analysis, consumer insights, innovation, Voice of the Customer, people leadership, talent development, operational excellence, Net Promoter Score (NPS), Recommend To a Friend (RTF), finance, business development, change management, FinTech, emerging payments, mobile banking


Jul 11, 2013

Here come the Neo-Banks

Pre-paid debit cards are the fastest growing deposit product in countries like the United States and China today. In the US healthy 25% year-on-year growth the last 4 years now… LEARN MORE

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