Will You Be My Friend?

Ask any couple: relationships are complex, and in the financial services industry, relationships are a critical component of most financial institutions’ customer strategy. What happens when that relationship isn’t with another human but a machine? What happens when that relationship also includes a third party? This week, Jason Henrichs and Brett King host Margaret Hartigan, CEO of Marstone, Keith Armstrong of Abe.ai and John Schulte, CIO of Mercantile Bank, talking what makes relationships work in startups that are technologically enhancing the customer experience for banks.