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ARTICLES by Category: Media

Feb 15, 2012

Respect the crowd - don't shut them out

Well, I see the Facebook/Twitter hysteria is at fever pitch again. There's the concern around market events like the fake Sina Weibo post stating that Kim Jong Un had been assasinated,… READ MORE

Jan 18, 2012

Would SOPA/PIPA kill Internet Banking?

The PROTECT IP Act (Preventing Real Online Threats to Economic Creativity and Theft of Intellectual Property Act of 2011), is a proposed law with the stated goal of giving the… READ MORE

Nov 09, 2011

Your online marketing and website don't work...

There's generally a very poor understanding of the dynamics of the role of the website in retail financial services interactions today. There is an acceptance that 'some' customers use the… READ MORE

Jun 06, 2011

Google Wallet is not about Payments

Last week Google announced their long awaited NFC-trial for mobile payments. On the face of it, many perceive that Google’s play is an attempt to cannibalize the lucrative payments market,… READ MORE

Apr 08, 2011

The path to social media success

Ok, so the feedback from Finextra's #finxsm event this week is that we're finally coming to grips with the fact that Social Media isn't going to disappear into the night… READ MORE

Feb 21, 2011

The digital relationship revolution

Everyday we’re making choices in the digital and physical worlds between one brand and another. Sometimes we choose a brand because they provide us with great service, but sometimes it’s… READ MORE

Feb 08, 2011

The new customer interface: Visualization and Digital Relationship

At Finovate Europe last week we saw a lot of what I would generally classify as “me too” PFM efforts. While there were a few stand out examples, such as… READ MORE

Dec 10, 2010

I'm not "lucky to be your customer"... lessons from Metro

I met yesterday with the inimitable Vernon Hill, founder of Metro Bank, and with Metro's Chairman, Anthony Thomson. It is interesting to hear Hill's view of why Metro is able… READ MORE

Dec 07, 2010

What Wikileaks means for the finance sector...

The major news feeds of the world are buzzing with the arrest of Wikileaks founder Julian Assange in London today. Assange was arrested based on an extradition request from the… READ MORE

Nov 26, 2010

What The Beatles' success on iTunes means for Banking...

The Beatles are arguably one of the most successful bands of all time, but their foray into the digital music space has long been frustrated. In their first week on… READ MORE

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