Episodes by Category: Customer Experience

EPISODE # 298

Jul 25, 2019

Connecting with Customers in a Wireless World

Banks frequently claim their unique competitive advantage is their relationship with their customers. How do you build relationships in an increasingly saturated world and one where face to face interactions… LEARN MORE

EPISODE # 267

Dec 06, 2018

The Unfulfilled Promises of Personalization

JP Nicols is joined by Jim Marous, Ron Shevlin, Penny Crosman and Chloé James, talking the hype and reality of personalization. Add “personalization” to the list of capabilities enabled by… LEARN MORE

EPISODE # 243

Jun 21, 2018

Oh, The Humanity!

It’s unclear whether we are in the midst of a digital revolution or traffic jam. Chris Skinner, fintech pundit and author of the recently released Digital Human, and Michael Ventura,… LEARN MORE

EPISODE # 222

Jan 18, 2018

Saving the Bank: Big and Small

Whether you are a small community bank or a large national bank, you deal with issues of digitalization, helping your communities grow, creating and sustaining trust, and moving banking into… LEARN MORE

EPISODE # 220

Dec 28, 2017

Will AI Change Banking For Good

There are several technologies that are challenging to banking. We talk about those on the front edge so often, it seemed like a good time to check in on where… LEARN MORE

EPISODE # 218

Dec 14, 2017

Fintech 2018: What's Next

In the last 5 years, Fintech has grown from an group of outsiders to the heart of financial innovation. 2017 is the year that Fintech IS banking. Banks have adopted… LEARN MORE

EPISODE # 213

Nov 03, 2017

NTT Data Sponsors Breaking Banks at Money 2020

NTT Data sponsored Breaking Banks at Money 2020 to catch a word with the movers and shakers in the Fintech industry. A lot of news was announced and we got… LEARN MORE

EPISODE # 211

Oct 13, 2017

AI is coming to help!

There is little question that AI will loom large in our future. It is already present in almost all the new technologies we rely on. The question is whether that… LEARN MORE

EPISODE # 205

Sep 02, 2017

Mobile Payments Conference Live Show

The Federal Reserve Banks' Federal Payments Taskforce released 10 recommendations for the United States to adopt faster payments. Travis Dulaney came on the program at that time to talk about… LEARN MORE

EPISODE # 204

Aug 25, 2017

BLAK Fintech and MoCaFi- Racial Diversity in Fintech

Today, JP Nicols and new Fintech5 host Jason Henrichs co-host a line up of diverse experience and expertise all making innovative inroads in Fintech. First, we have on Debbie Biannucci,… LEARN MORE

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