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ARTICLES by Category: Branch Strategy

May 23, 2016

The Death of Bank Products has been greatly under exaggerated

This is an excerpt from my new book Augmented: Life in the Smart Lane Since 2005 I’ve been predicting the decline of branch banking. For almost 10 years I fought… READ MORE

Aug 12, 2014

Enough already with the "Branch of the Future"

Whether it is Bank of Queensland with their Hipster Branch launch, Citi's famedApple-Store Branches, NAB's Crowd concept, Unicredit "Branch of the Future" in Italy and Bulgaria, PNC's Tellerless Branches, smaller regional players likeSouth Shore Bank and… READ MORE

May 05, 2014

Why Kids don't sign, and banks shouldn't either

In a recent UN/ICAO commissioned survey on the use of signatures in passports, a number of countries including the UK recommended phasing out the long held practice because it was no… READ MORE

Jan 28, 2014

Branches will never result in 100% Financial Inclusion

I was in India a few weeks ago speaking to the Reserve Bank and most of the primary Retail Banks about the impact of mobile and social media on the… READ MORE

Oct 28, 2013

In 5 Years, 50% of revenue will be digital

Where’s the revenue going to come from? Mobile use is exploding in the banking scene. If you are a retail bank today in the developed world and you don’t have… READ MORE

May 29, 2013

Branches have a strong future as alternative channels

Back in 2008 I started talking about the BANK 2.0 concept and the consumer behavior shift that would result in the bulk of customers in developed economies abandoning branches over… READ MORE

Apr 11, 2013

The death of branches probably started in 2010

There’s a strong statistical argument to be made for disruptive technologies that change consumer behavior. I’ve argued the impact of this on branch banking extensively starting with Branch Today, Gone… READ MORE

Jan 16, 2013

Two big predictions

Ron Shevlin (@rshevlin) and Jim Bruene (@netbanker) and I have been back and forth Ron's article today on so-called NeoChecking Account and the news of the GoBank (http://www.gobank.com) launch here in… READ MORE

Oct 22, 2012

Banks can’t compete with digital for advice

There’s a long held premise that branches are great channels for advice, that this is the one differentiation that bank branches provide that the Internets could never compete with. There… READ MORE

May 04, 2012

How to Transition to the new Branch Reality

I guess with a title like Branch Today, Gone Tomorrow it’s no surprise that a lot of people think I’m anti-branch. I’m not anti-branch, I just don’t drink from the… READ MORE

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