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Mar 08, 2011

If your bank is opening branches - get worried

In my recent book Bank 2.0 I posited that I wasn't against branches and that rather than advocating the wholesale closure or departure from branch networks, that I was interested… READ MORE

Mar 03, 2011

VIDEO: Opportunities in the Underbanked Space

With somewhere between 40-70m underbanked in the United States alone, there are significant opportunities to re-think where these individuals fit in the banking landscape. Since the introduction of the Durbin… READ MORE

Mar 02, 2011

The iPad 2 pushes customer expectations further

The Apple iPad 2 was launched by the so-called "rockstar CEO" Steve Jobs today in San Francisco to a broad reception of live blogging, tweeting and "cloud" participation online. It… READ MORE

Feb 28, 2011

Mobile Credit Card payments – there’s an App for that…

There’s a great deal of debate in the Financial Services community at the moment about the potential impact of NFC or Near-Field Communication technology within mobile phones and how it… READ MORE

Feb 21, 2011

The digital relationship revolution

Everyday we’re making choices in the digital and physical worlds between one brand and another. Sometimes we choose a brand because they provide us with great service, but sometimes it’s… READ MORE

Feb 08, 2011

The new customer interface: Visualization and Digital Relationship

At Finovate Europe last week we saw a lot of what I would generally classify as “me too” PFM efforts. While there were a few stand out examples, such as… READ MORE

Jan 31, 2011

Let's get rid of Internet Banking...

If you think about the way we have digital banking and web presence structured today, it is actually wrong. Most banks today already have a well developed 'public' presence in… READ MORE

Jan 27, 2011

Starbucks Mobile Payment - the shape of things to come

On Wednesday 26th of January 2011, Michael Degnan (of SapientNitro and Engagement Banking fame) and myself headed down to the Starbucks at One Penn Plaza in New York City with… READ MORE

Jan 16, 2011

Too much content...dealing with the flood

There has been much discussion about the impact of the so-called "information age". Prior to 2003 it has been said that throughout history mankind had generated a sum total of… READ MORE

Jan 04, 2011

Banks still don't get mobile, but neither do researchers...

I read with interest a post pointed out to me by @JenRBoyd posted on Mobile Commerce Daily highlighting a recent Celent report comparing US and EU investment in multi-channel. The… READ MORE

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